Our Policies

Terms of Service

Last updated: February 23, 2026

Welcome to PhotoGiftStudio. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order or using any features on our platform.

1. Acceptance of Terms

By using PhotoGiftStudio ("we," "us," or "our"), you agree to these Terms of Service, our Privacy Policy, and our Refund Policy. If you do not agree with any part of these terms, you must not use our services. We reserve the right to update these terms at any time, and continued use of the platform constitutes acceptance of any changes.

2. Description of Services

PhotoGiftStudio provides an AI-powered platform that transforms pet photographs into stylized digital artwork. Users may purchase digital downloads and physical products featuring their generated portraits, including but not limited to canvas prints, mugs, posters, and other merchandise.

3. User Accounts & Eligibility

You must be at least 18 years of age or have parental/guardian consent to use our services. By placing an order, you represent that you are of legal age to form a binding contract. You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.

4. User-Uploaded Content

• You retain ownership of all photographs you upload to PhotoGiftStudio.
• By uploading a photo, you grant us a limited, non-exclusive license to process and transform the image using our AI technology solely for the purpose of delivering your requested portrait.
• You represent that you have the right to upload any photos submitted and that they do not infringe on any third party's intellectual property rights.
• We do not claim ownership of your uploaded photos or the generated artwork.
• Uploaded images are stored temporarily for processing and are automatically deleted within 30 days unless otherwise required to fulfill an order.

5. Generated Artwork & Intellectual Property

• You receive full personal usage rights for all AI-generated portraits you create on PhotoGiftStudio.
• You may use generated images for personal, non-commercial purposes including printing, sharing on social media, and gifting.
• Commercial use of generated artwork (e.g., resale, use in advertising) requires a separate commercial license. Please contact us at [email protected] for commercial licensing inquiries.
• The PhotoGiftStudio brand, logo, website design, and underlying AI technology remain our exclusive intellectual property.

6. Orders & Payment

• All prices are listed in US Dollars (USD) unless otherwise stated.
• Payment is processed securely through our third-party payment processor at the time of checkout.
• We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent or violate these terms.
• Digital downloads are delivered immediately upon successful payment via email and on-screen download link.
• Physical products are subject to production and shipping timelines as described on the product page.

7. Shipping & Delivery

• Standard shipping within the United States typically takes 5-7 business days after production.
• International shipping may take 10-15 business days depending on the destination.
• Shipping costs are calculated at checkout based on your location and selected products.
• We are not responsible for delays caused by customs, weather, or carrier issues beyond our control.
• Risk of loss passes to you upon delivery to the carrier.

8. Prohibited Uses

You agree not to:

• Upload content that is illegal, obscene, defamatory, or infringes on others' rights.
• Use the service to generate harmful, misleading, or deceptive content.
• Attempt to reverse-engineer, decompile, or extract our AI models or proprietary technology.
• Use automated bots, scrapers, or similar tools to access the service.
• Resell, redistribute, or sublicense access to the service without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, PhotoGiftStudio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service. Our total liability for any claim related to the service shall not exceed the amount you paid for the specific product or service giving rise to the claim.

10. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the AI-generated results will meet your specific expectations, though we strive for the highest quality output and offer satisfaction guarantees as described in our Refund Policy.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising under these terms shall be resolved in the state or federal courts located in Delaware.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at [email protected].

Privacy Policy

Last updated: February 23, 2026

At PhotoGiftStudio, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

Personal Information: When you place an order or create an account, we may collect:

• Full name
• Email address
• Phone number
• Shipping address (for physical product orders)
• Payment information (processed securely through our third-party payment processor; we do not store full credit card numbers)

Uploaded Content: We collect the pet photographs you upload for the purpose of generating your custom AI portraits. These images are:

• Used solely for processing your portrait request
• Stored temporarily on secure servers
• Automatically deleted within 30 days of upload unless needed for order fulfillment

Automatically Collected Information: When you browse our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders, including digital downloads and physical product shipments
• Generate AI-powered pet portraits from your uploaded photos
• Send order confirmations, shipping updates, and customer support communications
• Improve our website, products, and AI technology
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations
• Send promotional emails about new styles, products, or offers (only with your consent; you can opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Payment Processors: To securely process your transactions (e.g., Stripe).
• Shipping Partners: To deliver physical products to your address.
• Cloud Service Providers: To host our website and store data securely.
• Analytics Providers: To understand website usage patterns (data is anonymized where possible).
• Legal Authorities: When required by law, court order, or to protect our rights and safety.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data on a need-to-know basis

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by applicable law.

6. Data Retention

• Uploaded Photos: Automatically deleted within 30 days of upload.
• Generated Portraits: Stored for 90 days to allow re-downloads, then automatically deleted.
• Order Records: Retained for 7 years for tax and legal compliance purposes.
• Account Information: Retained until you request account deletion.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Request a portable copy of your data
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

Refund Policy

Last updated: February 23, 2026

At PhotoGiftStudio, your satisfaction is our top priority. We stand behind the quality of our AI-generated pet portraits and physical products. Please review our refund policy below.

1. Digital Downloads

• We offer a 100% satisfaction guarantee on all digital portrait downloads.
• If you are not satisfied with the quality of your AI-generated portrait, contact us within 14 days of purchase and we will either regenerate your portrait at no charge or issue a full refund.
• Refund requests for digital downloads must include your order number and a brief description of the issue.
• Refunds are processed to the original payment method within 5-10 business days.

2. Physical Products

Damaged or Defective Items:

• If your physical product arrives damaged, defective, or with a printing error, contact us within 30 days of delivery.
• Please include photos of the damaged/defective item along with your order number.
• We will send a free replacement or issue a full refund at your choice.

Wrong Item Received:

• If you receive the wrong product or the wrong portrait on your item, contact us immediately.
• We will ship the correct item at no additional cost and provide a prepaid return label for the incorrect item.

Change of Mind:

• Because physical products are custom-made to order with your unique pet portrait, we generally cannot accept returns for change of mind.
• If you have concerns about your order before it ships, contact us as soon as possible and we will do our best to accommodate changes or cancellations.

3. Cancellations

• Digital Orders: Digital downloads are delivered instantly and cannot be cancelled after delivery. However, you may request a refund under our satisfaction guarantee.
• Physical Orders: Orders for physical products can be cancelled free of charge if the item has not yet entered production. Once production begins, cancellation is not possible, but our satisfaction guarantee still applies.

4. Shipping Issues

• Lost Packages: If your order has not arrived within 15 business days (domestic) or 30 business days (international) of the shipping confirmation, please contact us. We will work with the carrier to locate your package or send a replacement.
• Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. Re-shipment to a corrected address will incur additional shipping charges.

5. How to Request a Refund

To request a refund or report an issue with your order:

• Email us at [email protected] with your order number and a description of the issue.
• Include any relevant photos (for damaged/defective physical products).
• Our support team will respond within 24-48 hours and work to resolve the issue promptly.

6. Refund Processing

• Approved refunds are processed within 5-10 business days.
• Refunds are issued to the original payment method used at checkout.
• Depending on your bank or credit card provider, it may take an additional 5-10 business days for the refund to appear on your statement.

7. Contact Us

If you have any questions about our refund policy or need assistance with an order, please don't hesitate to reach out to us at [email protected]. We're here to help!